If you are a consumer, you have a legal right to cancel the contract between you and us under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep any goods, you can notify us of your decision to cancel the contract and receive a refund.
Advice about your legal right to cancel the contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office. However, due to hygiene reasons this cancellation right does not apply in the case of:
(a) Facial‑Flex once the shrink wrap seal around the box has been opened.
(b) Flex-bands
If the goods have not been dispatched we will cancel your order and refund you the full purchase price and delivery charges you have paid.
If the goods have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the goods. To cancel your order you must contact us in writing by sending an email to office@facialflex.co.uk. You may wish to keep a copy of your cancellation notification for your own records. If you cancel your order we will refund you the price you paid for the Products but not the delivery charges.
If your order is cancelled we will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
1. 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us;
2. if you have not received the Product, 14 days after you inform us of your decision to cancel the Contract.
If you return the Products to us because they are faulty or misdescribed, we will send you a replacement or refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back, or hand it to our authorised carrier;
(b) unless the Product is faulty or not as described you will be responsible for the cost of returning the Products to us. If the Product is one that cannot be returned by post, we estimate that if you use the carrier that delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
