Order Confirmation

If you haven’t received a confirmation email please have a look in your spam folder as the email may have ended up there. If it isn’t there, you may have entered the incorrect email address. Drop us a line at office@facialflex.co.uk, use our webchat facility or call us on 01530 249396 and we can confirm your order for you.

Dispatch Times

Orders placed by 4.00pm Monday – Friday are usually dispatched the same day. If this is not possible we will aim to dispatch within 24 hours but occasionally it may take us a little longer. Orders placed over the weekend are dispatched on Monday except at Bank Holidays. All orders are sent by Royal Mail.

UK Orders

Orders for delivery in the UK are sent by 1st Class post. Facial Flex devices and flex-bands usually fit through a standard size letter box. Fast Track Packs sometimes don’t!

We do not ship orders outside the UK from this website. If you are located outside the UK please click here to visit our Ebay Shop where all our Facial Flex products are available and the correct tax for your country will be calculated and included at the checkout.

Customers in North, central or South America should visit www.facialflex.com