Order Confirmation

If you haven’t received a confirmation email please have a look in your spam folder as the email may have ended up there. If it isn’t there, you may have entered the incorrect email address. Drop us a line at office@facialflex.co.uk or call us on 01530 249396 and we can confirm your order for you.

Dispatch Times

Orders are usually dispatched within 48 hours.

Orders placed over the weekend are usually dispatched on Monday. All orders are sent by Royal Mail.

Facial Flex & Fast Track Packs

All orders are usually dispatched 1st Class Signed For and require a signature to ensure safe delivery.


All orders are usually dispatched 1st Class and should fit through a standard letter-box.

International Orders

International orders are sent Tracked, Signed or Tracked & Signed dependent on the postal service in the receiving country. 

Track your parcel

Where possible we will advise you of the tracking number by email within 24 hours of dispatch.

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