If you haven’t received a confirmation email please have a look in your spam folder as the email may have ended up there. If it isn’t there, you may have entered the incorrect email address. Drop us a line at firstname.lastname@example.org or call us on 01530 249396 and we can confirm your order for you.
Orders are usually dispatched within 24 hours but occasionally it may take us a little longer. Orders placed over the weekend are dispatched on Monday except at Bank Holidays. All orders are sent by Royal Mail.
Orders for delivery in the UK are sent by 1st Class post. Facial Flex devices and flex-bands usually fit through a standard size letter box. Fast Track Packs sometimes don't!
Orders for delivery across Europe are sent by Royal Mail International Standard Airmail and may take several weeks to arrive, You will be charged customs import duty/VAT by your government in order to receive delivery. This is outside our control and these fees are not included in the sale price of the goods. EU customers may prefer to purchase FACIAL-FLEX® products from our listing on Amazon.fr where local taxes are included.
Orders for delivery outside Europe are sent by Royal Mail International Airmail and may be sent Tracked, Signed or Tracked & Signed dependent on the postal service in the receiving country. When tracked we will advise you of the tracking number by email on dispatch. Your parcel may take several weeks to arrive and you will be charged customs import duty/VAT by your government in order to receive delivery. This is outside our control and these fees are not included in the sale price of the goods.